FAQ
Common questions.
- What is Torvecta?
- A daily research analyst for the companies you already hold. It reads the news, weighs it against your own investment thesis, and tells you honestly whether anything actually changed, including "nothing changed today" when that's the truth.
- How does the free trial work?
- Every new account gets 4 days of full access, including up to 4 daily digest emails. No card is required to start, and nothing is charged automatically when the trial ends.
- Why did I only get a digest email some days, not every day?
- The daily digest runs on weekdays only (Monday-Friday), matching when markets and company news actually move. Over a weekend or holiday, there's nothing new to report.
- I didn't receive today's digest at all. What happened?
- First check Spam/Promotions (see below). If it's genuinely missing, it usually means that day's run hit a temporary issue on our side, not that your account was skipped. Email support@torvecta.com with the approximate time and we'll check the specific run.
- One of my companies says "Analysis Unavailable Today". Is something broken?
- That means the AI analyst genuinely couldn't produce a reliable assessment for that company today (usually a temporary data-provider issue), and we'd rather show that honestly than guess or repeat stale analysis. It should resolve on the next run.
- I can't find my digest email. Where did it go?
- Check Spam or Promotions first, especially for your first few digests. Search for "Torvecta" and mark it as not spam so future emails land in your inbox.
- A company's price or financials look out of date. Why?
- Market data and financial statements come from third-party providers, and occasionally one is slow or temporarily unavailable for a specific security. Use "Sync Market Data" on that company's page to refresh it manually; if it stays stale after that, email us with the ticker.
- "Sync Market Data" isn't finding data for one of my companies. Why?
- Not every provider covers every ticker or exchange, particularly for smaller or non-US-listed companies. This is a genuine data-source limitation, not a bug specific to your account. Email us the ticker and we'll check whether another provider covers it.
- I added the wrong ticker or company. Can I fix it?
- Yes, edit or remove the company directly from your Dashboard. If you're not sure which listing/exchange is the right one for a company with multiple tickers, email us and we'll help you find the correct one.
- What does pricing look like after the trial?
- Torvecta is priced at €3/month. Self-serve billing isn't live yet. Email us at support@torvecta.com and we'll let you know as soon as it opens.
- How do I cancel or manage my subscription?
- Self-serve billing isn't live yet, so there's no subscription to cancel through the product today. Once billing opens, cancellation will be available directly from your Account page. Until then, email support@torvecta.com for anything account-related.
- How do I update my email, password, or delete my account?
- There's no self-serve account-settings page yet. Email support@torvecta.com and we'll handle it directly, including full account deletion, on request.
- Does Torvecta tell me what to buy or sell?
- No. It researches and reports, surfacing what's changed and why it might matter for a thesis you already hold, but it never gives personalized investment advice or transaction instructions. See our Terms for details.
- What doesn't Torvecta do?
- It doesn't execute trades, hold funds, manage a portfolio on your behalf, or give personalized investment advice. It's a research and monitoring tool for positions you already own and manage yourself. See our Impressum and Terms for the full boundary.
- Where does Torvecta's information come from, and how reliable is it?
- News comes from public news sources; prices and financials come from third-party market-data providers. Like any data provider, coverage and freshness vary by company and exchange, and an AI analysis can occasionally be wrong, so always treat it as one input, not a final answer.
- Something's wrong or missing. How do I reach you?
- Email support@torvecta.com, or use the Feedback button in the app if you're already logged in. A real person reads every message.